NETSTAR

I have using Netstar car tracker from 2016 then after 36 months they stopped doing the debit order ,no one called and explain to as for why did the debit stopped . Today i called them to find out whats the reason so I extend or renew if I have to. The agent was so rude ,when i asked him why was i not contacted or been made aware . He said he doesn't know why they didnt contact me ,he said so rudely. I wanted to ask if i can take another one or renew the one that I have . He didn't even have interest . I have never dealt with such a rude consultant . Netstar is going to loose clients due to your consultant .