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Hlengiwe

1 reviews | Active since Jan 2024

26 Sept 2024, 11:23

Netstar ******!!

Netstar will rob you, take double premiums whenever they feel like it and when you dispute it they will send you from pillar to post for weeks, no one owns up to their mistakes!!! I tried to cancel and their consultant didn't explain to me about the settlement amount now I need a recording from that day(as they mention that call recordings are available on request). I'm calling them almost everyday for this 😡😡the level of incompetence from their staff is appalling!

0
Replies (7)
Netstar
Netstar's reply26 Sept 2024, 11:28
Official
Good day Hlengiwe,

We are terribly sorry to hear about this, please accept our sincere apologies for your experience. 

 We will be sure to get the relevant department to resolve this matter as soon as possible.


Kind Regards,
Netstar


H
Hlengiwe's update26 Sept 2024, 13:15
Reviewer Update
Yesterday someone called me once and I was sleeping since I work night shift, they didn't even bother to call me again. Now today I called and I'm told the person who was helping me is not at work today 🤦😭😡so if he's on leave for 2 weeks I must wait for him to come back so I can get a playback of my call recording?? Aybo no disregard whatsoever of my countless calls to you and how annoying this is becoming to me as a client. Yooooo😡😡I'll be waiting ke. The longer you keep me waiting the more angry I'm getting
Netstar
Netstar's reply26 Sept 2024, 13:25
Official
Hi Hlengiwe,

Thank you for flagging this matter with us. Kindly note that this matter has been escalated for assistance.

Kind regards,
Netstar
H
Hlengiwe's update26 Sept 2024, 13:53
Reviewer Update
And when it suits you, you can't pick up the call recording I'm talking about!! Stop calling me for nonsense please and sort this out😡😡
H
Hlengiwe's update26 Sept 2024, 13:55
Reviewer Update
And your consultants trying to act smart here. I'm a very intelligent person, I know exactly what I'm talking about. Don't annoy me please
Netstar
Netstar's reply26 Sept 2024, 14:02
Official
Good day Hlengiwe 

We have noted your query and will be in contact with you to further assist. 

Regards 
Netstar 
H
Hlengiwe's update26 Sept 2024, 14:08
Reviewer Update
Yea be quick then. I wana hear the consultant telling me the settlement amount the day I canceled and if I'm wrong and I was told then I'll apologize.