netstar

as my contract expired they request i renew my contract on a lower amount. when they send me the contract it was even more i used to pay. i refused to accept and after they send me a contract again - it was still the same. i blasted them and refuse to take out a new contract. all o f a sudden they then send me the correct contract with a lower premium. i have accepted and the send a technician to install the new unit. after the technician left i have tested my panic button and it did not work. again i request they send someone to fix there problem. no one contacted me. i have send mails and to get through by phone is a no go. i tehn send them a mail to tell them im not happy with the service and they need to come and remeove this unit. agian no one contact me. again 2 weeks later they phoned to tell me they will send a technician - i said im not interested and want to cancell my contract. on month end they deducted the debit order which i reversed as why do i have to pay for something that does not work? an agent also phoned me and i have explained again to him the whole situation where he said he will speak to his manager - again 2 weeks later i have heard not 1 word from them...then they handed me over for collection. i have send hybrid my explanation as to why im so unhappy with netstar. i have been with them 4 years and never had a problem. not 1 payment to them was rejected. now that i explained how terrible there service is and i dont want there contract they hand me over.

this is the worst service ever!!!!