Netstar 4 months and still my problem is not resolved.

Good day I send a mail in October 2023 saying that I do not see the trips my work bakkie is doing on my phone app and work computer. After sending a lot of mails I still have the same problem. Netstar came out and put in a new system and it still does not work. It is February 2024 now and I still cannot see the trips on the app my bakkie is doing. I am paying for a service I do not receive and to make things worst Netstar took of a double premium this month which I do not know why they did this? I really just want the service I am paying for to work right.