Netstar

I am extremely dissatisfied with my experience with Netstar. In late July 2024, I contacted them to request a transfer of the tracking unit from my VW Polo, which I was selling, to my new vehicle. They advised me that the unit in the Polo would be canceled and a new unit could be installed in my new vehicle at a cost of R600. We scheduled an appointment for the new tracking device to be installed, but at that time, the vehicle was still at the dealership. They later informed me that the unit could not be installed because the vehicle was not available.

On the 3rd of September, I noticed that money was deducted from my account for the old unit that was still in the Polo and had never been deactivated. They explained that the unit would only be deactivated once the new unit had been installed. It has been over a month and the panic feature is not active in the Polo. Despite this, Netstar never contacted me to inquire about the issue or to explain why the panic feature was not being transferred with the vehicle. They continued to charge me for the unit in the Polo, even though they had initially assured me that it would be canceled.

I am concerned about the level of service I am receiving from Netstar. They are billing me for a unit that has not been deactivated due to their miscommunication. Additionally, I have not received any communication from them in over a month, despite the fact that the panic feature is not with the vehicle, as it has been sold to a dealer. The lack of communication is troubling, especially considering that Netstar informed me that they would not contact me as long as the key was in the car. What is the point of having the panic feature if they do not contact you? It's unsettling to think that the car could be ****** and Netstar wouldn't reach out. Despite being billed for the unit and being assured that it would be canceled, when I call Netstar, I am left on hold for extended periods and the staff seem unable to address or resolve my concerns.

I hope that someone competent from Netstar will reach out to me after reading this message.