TJ
Tersia J
1 reviews | Active since Jul 2022
09 Apr 2026, 14:55
NETSTAR
My husband had a contract with NETSTAR sadly he suddenly passed away in Dec2025, I have send a mail to NETSTAR to let them know about his passing, I also send all the relevant docs to them, today I receive a sms on his phone, now they handed him over because he terminated the contract to early. Really he passed away he didn't on purpose terminate the contract.
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Netstar's replyOfficial
09 Apr 2026, 15:01Good day Tersia,
Thank you for bringing this to our attention, and please accept our sincere condolences for your loss.
We are truly sorry for the distress this situation has caused during such a difficult time. Kindly note that this matter will be escalated to our relevant team for urgent review, as we understand that the contract was not intentionally terminated but due to your husband’s passing.
We will ensure that all provided documentation is reassessed and that the account is handled with the sensitivity and care it deserves. Any automated communication or handover that may have occurred will also be investigated and addressed accordingly.
Our team will be in contact with you as a matter of priority to resolve this matter.
Kind Regards,
Netstar
Thank you for bringing this to our attention, and please accept our sincere condolences for your loss.
We are truly sorry for the distress this situation has caused during such a difficult time. Kindly note that this matter will be escalated to our relevant team for urgent review, as we understand that the contract was not intentionally terminated but due to your husband’s passing.
We will ensure that all provided documentation is reassessed and that the account is handled with the sensitivity and care it deserves. Any automated communication or handover that may have occurred will also be investigated and addressed accordingly.
Our team will be in contact with you as a matter of priority to resolve this matter.
Kind Regards,
Netstar
Netstar's reply09 Apr 2026, 15:01
Official
Good day Tersia,
Thank you for bringing this to our attention, and please accept our sincere condolences for your loss.
We are truly sorry for the distress this situation has caused during such a difficult time. Kindly note that this matter will be escalated to our relevant team for urgent review, as we understand that the contract was not intentionally terminated but due to your husband’s passing.
We will ensure that all provided documentation is reassessed and that the account is handled with the sensitivity and care it deserves. Any automated communication or handover that may have occurred will also be investigated and addressed accordingly.
Our team will be in contact with you as a matter of priority to resolve this matter.
Kind Regards,
Netstar
Thank you for bringing this to our attention, and please accept our sincere condolences for your loss.
We are truly sorry for the distress this situation has caused during such a difficult time. Kindly note that this matter will be escalated to our relevant team for urgent review, as we understand that the contract was not intentionally terminated but due to your husband’s passing.
We will ensure that all provided documentation is reassessed and that the account is handled with the sensitivity and care it deserves. Any automated communication or handover that may have occurred will also be investigated and addressed accordingly.
Our team will be in contact with you as a matter of priority to resolve this matter.
Kind Regards,
Netstar