CW
Cara W

1 reviews | Active since Nov 2021

15 Jun 2024, 12:07

Netstar

Tried to cancel my tracking on a car I sold 2 years ago just to find out that they added the driver to my account and I still had to pay for the tracker and I suspect that my personal information was compromised by an employee at Netstar because how would this guy be able to add himself on my account?

0
Replies (5)
Netstar
Netstar's reply15 Jun 2024, 12:54
Official
Hi Cara, 

Thank you for reaching out to us. 

We are pleased to inform you that the relevant department has sent an email regarding your query. 

If you require further assistance regarding this matter, don't hesitate to contact us. 

Regards, 
Netstar
CW
Cara W's update16 Jun 2024, 07:58
Reviewer Update
Please also explain to me then how an outside person was added on my account as the driver without my consent
Netstar
Netstar's reply16 Jun 2024, 14:31
Official
Good day Cara, 

Kindly note that we will look into this matter and revert back to you with feedback.

Kind Regards,
Netstar
Netstar
Netstar's reply19 Jun 2024, 15:22
Official
Good day Cara,

Kindly note we tried contact you to no avail. Please provide us with a convenient time for us to reach you.

Kind Regards,
Netstar
Netstar
Netstar's reply20 Jun 2024, 08:52
Official
Good day Cara,

Thank you for taking our call and allowing us an opportunity to assist with your request. 

Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you. 

Kind Regards,
Netstar