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Gerrie B

1 reviews | Active since Aug 2017

06 Nov 2024, 11:38

Netstar

This was now my 3rd Hilux ******, I moved to Netstar 2 years ago because of all the promises and dual systems. Saturday 2nd November my Hilux was ****** 15:33, the report from Netstar shows a theft ignition ID tag, yet nothing was done. The app still shows my unit is working and signal being recieved. When asked via email no response and also not on the app.

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Replies (3)
Netstar
Netstar's reply06 Nov 2024, 11:57
Official
Good day Gerrie

Thank you for highlighting this matter with us. We are sorry to hear that you have had this experience. Please note that we are looking into this matter and we will advise accordingly.

Kind regards,
Netstar
GB
Gerrie B's update07 Jan 2025, 14:55
Reviewer Update
You are correct, I have been contacted but no answers have been given. It is easy to tell everybody that the customer has been contacted but nothing has been resolved. We get forced by the insurance companies to take tracking units and pay premium prices just to get cover, the first bakkie you can call bad luck and even the second but 3 in 5 years and not one retrieval.
Netstar
Netstar's reply07 Jan 2025, 15:01
Official
Good day Gerrie 

We have noted your query, and are sorry to hear you feel this way. A consultant will contact you 

Regards 
Netstar