Netstar

I updated my car tracking system with Netstar and it kept giving false alarm. I contacted the centre and they sent a technician out who confirmed that I was given a faulty panic button. Netstar charged me and took the amount off my bank statement. When I followed up they advised me that it was a mistake on their side and that they would refund me the money they erroneously deducted.

Well, it is a few months down the line and they have not refunded my my money.

"Is this not a form of theft and neglect?"