Netstar !!!

We have had the disappointing experience of having a car ****** and the hollow experience of Netstar as the tracking experience.

I had dealt with an account issue a few months back and made payment for arrears based on struggles with reduced income. To our knowledge our account was up to date, the app was working and I was able to pull reports and ironically see where the vehicle had come to rest, it was ****** at 12:15pm and we logged a call with Netstar at 13:36 upon discovery that the vehicle was missing. We were advised that our account was in arrears and they would not help us unless we agreed to sign a contract and pay a recovery fee. I agreed on the roadside in panic undertaking that I would send a proof of payment as well that my account had been brought up to date. I send this to the emergency consultant the following day requesting someone contact me with regard to the account. no-one did. We submitted our insurance claim and had difficulty getting the activation report. it was at this point about 5 days later that someone from pre-legal contacted me saying we owed R149. On this basis they did not phone us or do anything that has resulted in the insurance claim being thrown out. We owe R144k on our vehicle to the bank, my app was working, I could pull reports, I could pull the report showing my vehicle driven off, crashed and brought to stop in Umlazi Township where my tracker unit was recovered with three others, all vehicles gone. Why find out that they wont give you the most critical service when you need it most. For R149 we are financially *****ed. Are there any other similar experiences with Netstar? Please help us with your story and perhaps we can help with ours as this seems wrong.