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LT
Lesego T

1 reviews | Active since Feb 2025

19 Mar 2026, 09:47

NETSTAR

It’s been 2 years now since I lost my motorbike with case no; *** and sold the rest and when I want to cancel am told stories,send emails to both Sbu Mbatha and Jason Cupido at netstar no luck .All they do is debit on my account

0
Replies (10)
Netstar
Netstar's reply19 Mar 2026, 09:57
Official
Good day Lesego,

Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience you have experienced.
We understand your concern regarding the continued debits on your account despite your previous attempts to cancel your service following the loss of your motorbike and the sale of your remaining vehicles. This is certainly not the level of service we aim to provide.
Kindly allow us the opportunity to investigate this matter urgently. We will review your account, including your previous correspondence and the status of your cancellation request, to ensure that the necessary action is taken.

We will provide you with feedback as soon as possible.

Kind Regards,
Netstar
LT
Lesego T's update19 Mar 2026, 10:21
Reviewer Update
Sorry was in a meeting,I see your missed call here
I am done and waiting patiently for your call
Netstar
Netstar's reply19 Mar 2026, 10:27
Official
Good day Lesego,

Thank you for contacting us. Please note that we will contact you shortly.

Kind Regards,
Netstar
LT
Lesego T's update19 Mar 2026, 15:28
Reviewer Update
I did sent ,please provide them here so that I have them because you spelled them for me and you have my email,you should have just sent me an email as well so that I can respond there
LT
Lesego T's update19 Mar 2026, 18:16
Reviewer Update
As you can see I sent the cancellation email last year and you have not even recovered my ****** bike but you have been deducting money from my account even now ,after everything
Netstar
Netstar's reply20 Mar 2026, 06:55
Official
Good day Lesego,

We are terribly sorry to hear about this, please accept our sincere apologies for your experience. Please note the matter has been escalated to our internal team for further assistance.

Kind regards 
Netstar 
LT
Lesego T's update06 May 2026, 22:12
Reviewer Update
Till today after you guys NETSTAR has deducted R9000 from my account and you guys owe me money for the bike bike I lost while it had a tracking system from you,You are still quite whereas you owe me? You expected me to still pay for the cancellation and you owe me a bike? I have never seen or heard this madness
Netstar
Netstar's reply07 May 2026, 08:27
Official
Good day Lesego 

Thank you for bringing this to our attention, please note we will look into this matter and contact you to further assist. A consultant will contact you. 

Regards 
Netstar 
LT
Lesego T's update07 May 2026, 11:43
Reviewer Update
You always say that because this is a public platform behind when you send Nontle Mgweba it’s a different story.You guys owe me a bike that I have lost and I wanted to cancel my contract with you since last year ,According to Nontle you are supposed to refund me from the month I send cancellation email that is R11000 but on top of that you still want to take R9000 and give me the remaining so what am I going to with that ?
Netstar
Netstar's reply08 May 2026, 14:14
Official
Good day Lesego,

Thank you for taking our call, as discussed on our telephonic conversation, all cancellation has been done, and all credits have been processed. Please note that our credit controllers have advised that your refund will be processed next week Wednesday on our next billing run. We appreciate you giving us the opportunity to assist you. Should you need any further assistance, please don't hesitate to contact us. 

Regards, 
Netstar