Netstar

The device that I had in my car expired without any notice from Netstar. A new device was fitted at the beginning of February 2022 and I was told that I cannot arm my car manually anymore and I need to download the app if I want to see wether my car is armed or not. According to the app, my car was never armed. After a couple of weeks of complaining, a technician came out and determined that the device was never link to the tags. It has been a few weeks again, and my car is still never armed. I asked for the device to be taken out, and have no response. I was highjacked in 2015 and am now extremely stressed about my safety as well as my car’s safety. I am a pensioner and it is hard for me to pay the monthly fees, but for peace of mind and safety, I will keep on paying. But at the moment I don’t have any of that and I get now decent response from Netstar. I am really struggling with this company. I just want my contract to be cancelled so I can look for another company that meets my needs.