RD
Rory D
1 reviews | Active since Apr 2017
06 Oct 2023, 12:27
Netstar.
I too have had extremely poor service from Netstar. I purchased a new vehicle in George, a cash deal, and they installed Netstar. Right from the beginning, they messed up the billing - 3 invoices. I had to get Toyota to assist me in sorting out their incompetence. Now I get an e-mail and am told to use an I/D number as my password. Of course - surprise, it did not open. I informed them an hour ago - no response. I have informed Toyota and my insurance company. They must try disconnecting me or trying the legal route if my car gets ******. Toyota must not use Netstar - they are useless. Please see other reviewers comments. Do not mess with what you cannot afford. I have almost 18,000 followers on Linkedin, and I will give Netstar another 10 minutes to revert to me - please try to mess with me. Professor Rory Dunn.
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Replies (6)0
Replies (6)RD
Rory D's updateReviewer Update
06 Oct 2023, 12:49I have had 4 read receipts, and not 1 contact. Have you noticed that all their responses to complaints are the same automated message?
RD
Rory D's update06 Oct 2023, 12:49
Reviewer Update
I have had 4 read receipts, and not 1 contact. Have you noticed that all their responses to complaints are the same automated message?
Netstar's replyOfficial
06 Oct 2023, 12:57Hi Rory
Thank you for taking the time to contact us.
We apologize for the service you have received and would like the opportunity to assist you.
Please note one of our consultants will make contact with you.
Regards,
Netstar
Thank you for taking the time to contact us.
We apologize for the service you have received and would like the opportunity to assist you.
Please note one of our consultants will make contact with you.
Regards,
Netstar
Netstar's reply06 Oct 2023, 12:57
Official
Hi Rory
Thank you for taking the time to contact us.
We apologize for the service you have received and would like the opportunity to assist you.
Please note one of our consultants will make contact with you.
Regards,
Netstar
Thank you for taking the time to contact us.
We apologize for the service you have received and would like the opportunity to assist you.
Please note one of our consultants will make contact with you.
Regards,
Netstar
Netstar's replyOfficial
06 Oct 2023, 15:27Hi Rory,
We are pleased to see that your query has been resolved as advised telephonically.
Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you.
Kind regards,
Netstar
We are pleased to see that your query has been resolved as advised telephonically.
Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you.
Kind regards,
Netstar
Netstar's reply06 Oct 2023, 15:27
Official
Hi Rory,
We are pleased to see that your query has been resolved as advised telephonically.
Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you.
Kind regards,
Netstar
We are pleased to see that your query has been resolved as advised telephonically.
Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you.
Kind regards,
Netstar
RD
Rory D's updateReviewer Update
06 Oct 2023, 15:37Netstar reverted to me, and informed me that they could not transfer me to the accounts dept. as their internet was down? Another Gentleman called me and stated that was not true - the reason for the mess up, was that the payment that I had made a month ago, was only allocated against my invoice today. So no reconciliation has been done for over a month. This is really serious, as if they had handed me over, I had POP, and so did they, and so poor service delivery continues as can be seen by how many companies I have reported recently, 4, and I was correct in all cases. Never mind that we are heading towards stagflation.
RD
Rory D's update06 Oct 2023, 15:37
Reviewer Update
Netstar reverted to me, and informed me that they could not transfer me to the accounts dept. as their internet was down? Another Gentleman called me and stated that was not true - the reason for the mess up, was that the payment that I had made a month ago, was only allocated against my invoice today. So no reconciliation has been done for over a month. This is really serious, as if they had handed me over, I had POP, and so did they, and so poor service delivery continues as can be seen by how many companies I have reported recently, 4, and I was correct in all cases. Never mind that we are heading towards stagflation.
Netstar's replyOfficial
06 Oct 2023, 15:46Hi Rory,
We are pleased to see that your query has been resolved as advised telephonically.
We apologize for the inconvenience caused.
Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you.
Kind regards,
Netstar
We are pleased to see that your query has been resolved as advised telephonically.
We apologize for the inconvenience caused.
Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you.
Kind regards,
Netstar
Netstar's reply06 Oct 2023, 15:46
Official
Hi Rory,
We are pleased to see that your query has been resolved as advised telephonically.
We apologize for the inconvenience caused.
Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you.
Kind regards,
Netstar
We are pleased to see that your query has been resolved as advised telephonically.
We apologize for the inconvenience caused.
Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you.
Kind regards,
Netstar
Netstar's replyOfficial
09 Oct 2023, 09:55Hi Rory,
As discussed telephonically that your debit query had been resolved
We are also addressing the inconsistent information you have received.Once again, we are truly sorry for the inconvenience caused. Please be advised that we will check on your debit at the end of this month to ensure everything is in order.
Kind regards,
Netstar
As discussed telephonically that your debit query had been resolved
We are also addressing the inconsistent information you have received.Once again, we are truly sorry for the inconvenience caused. Please be advised that we will check on your debit at the end of this month to ensure everything is in order.
Kind regards,
Netstar
Netstar's reply09 Oct 2023, 09:55
Official
Hi Rory,
As discussed telephonically that your debit query had been resolved
We are also addressing the inconsistent information you have received.Once again, we are truly sorry for the inconvenience caused. Please be advised that we will check on your debit at the end of this month to ensure everything is in order.
Kind regards,
Netstar
As discussed telephonically that your debit query had been resolved
We are also addressing the inconsistent information you have received.Once again, we are truly sorry for the inconvenience caused. Please be advised that we will check on your debit at the end of this month to ensure everything is in order.
Kind regards,
Netstar