NETSAR *****ULENTdebit on out dated device

i have been waiting for a new device fitment on my car since 2022. my car insurance has gone up since i do not have a device or updated tracking device. Netstar has been debiting my account every month since 2022 for nothing. Now i am told what follow-up did i make whereas i have been rescheduling on their site multiple times with nothing i called to query and the operator said shes putting me through to someone else but she just put my call on hold she was very rude and unprofessional i told her to stop being emotional.