Netsar has the worst and poor customer service. don’t bother choosing them

I just signed a contract with netstar and I must say I regret doing so because they’re service is very poor. I have been asking them to test my tracking device , they said they will call me but they haven’t done that. On the safe and sound app , it shows that my car is disarmed, this means I am paying for a something that is not even active. I called to report that my car remains disarmed even if i try to arm it on the app. At this point I am fed up and I hope Netsar starts taking me serious as their customer.