net star car tracker panic button not responding

<p>Netstar tracker</p> <p>I would like to complain about my tracker for my car, I have a panic button installed in my car. From last week Friday 27 January 2017 I pressed the panic button and I waited for about an hour then I called net star customer care and I didn’t get any assistance. i have this problem I my pay every month for the something that is not working for me.</p> <p>Yesterday date 02 February 2017 I took my car to the tracker fitment centre in Pretoria, my car was there for almost 5 hours and after collecting my car for the centre they told me they could see anything wrong from their side, and told me that I must test it again when knocking off form my work place, I did that at about 16:30 then drove home and never got a call yesterday. Today date 03 February 2017 at 07:15 I tested my panic button again I didn’t get a call from nest star then pressed it again at 07:30 then after I got a missed call from net star then I called telling them that I was testing my device and the guy that was assisting gave me this number to call ********** 06 it’s for customer car. </p> <p>One lady at net star told me that I am using old device, but my question is why am I paying for the old device that is not protection me.</p> <p>I am paying for net star for something that doesn’t work, so I would like to cancel my contract with net star as I have been having this problem for a week from last week 27 jan even now no one have ever called me to find out if all is good with me and if my problem has been resolved or not.</p> <p>Net star doesn’t care about their customers, and our cars are not save with them. My last call today was today ref number CAS ********** </p> <p> </p> <p> </p>