NESTAR SERVICE IS DISGUSTING!!!!!!

This company exploits consumers and we do not even know it.

In 2017, I had a Netstar tracking unit installed in my vehicle, an early warning system unit which cost R199 when I took out the contract 2 years ago and has increased since then. Last Friday (17/05/2017) I reinstalled the app to track the vehicle as this is one of the features and realized that the vehicle was not being detected. I called the call center and was advised that they will send out a test signal and call me back (I have still not received a call).

The only reason I downloaded the app was due to a tracking device being installed in another vehicle last week Thursday (16/05/2019) and I wanted to link both vehicles on the app.

To my surprise, I was advised that the tracking unit could be dysfunctional however, they cannot inform me how long it was not working for. This is of concern as I have been paying for a unit that is not even functioning and in the case of a hijacking, Netstar would not recover the vehicle. I was informed by the call center assistant that "the unit is a man made product and I should have called to have it tested every 6 months". The product description indicates that based on the package that I have chosen, the unit does not go dormant. Therefore, Netstar should pick up when the unit is faulty.

This morning when I called to have the unit installed in the vehicle last Thursday removed, I was told that Netstar does not follow a 7 day cooling off period and therefore, should I wish to cancel, I must pay in the costs for the 36 month duration of the contract. This is utter BULL****!!!!!!!! Every contract has to allow for a cooling off period as per the CPA ,but then again I guess Netstar does not have this clause as they are fully aware of the ****ty service they provide consumers.

I am so disappointed in the service received and it seems as though you cannot get out of these contracts without incurring more costs than you already have for services that you did not receive.

PLEASE DO NOT GET TRAPPED IN LIKE I DID..DO NOT USE NETSTAR.. THEY ARE THE LEAST HELPFUL IN TIMES WHEN THEY DO NOT DELIVER AND MAKE IT OUT TO BE YOUR FAULT.

I am DISGUSTED!!!!