Nestar Record incorrect information

I joined Nestar in May 2024, and when I started, their panic button was not working it didn't bother me much. Still, I did notify them about the issue and with time it was fixed. Still, constantly their tracker will loose network, I will drive from point A to B and and drive again from point B to C and it will never record that I have left point B. That is nothing. Wait, on 10 August 2025, I was involved in an accident. Their tracker system recorded that I was involved in an accident on 28 July 2025 of which was not correct, and now the insurance is refusing my claim because they are saying that I did not disclose the proper information as per the tracker. The tracker did not send the correct information. Luckily, on my phone, I had pictures of my vehicle taken the day after the date that the tracker says I had an accident. Netstar is still investigating. The more they take is the more damage happens on my side. All the years I have been using different tracking companies, and I have never experienced such problems with them. Please resolve your issues before you put me into more troubles.