Nestar promises is worse than Zuma's promises

<p>I work for an insurance company as a customer service consultant and i work for a big insurance company and part of my job is to advise clients on the benefits of a tracking device and offer clients a tracking device through altech netstar. i took out a tracking device with netstar knowing it is a good product that i always advise my clients to also get as it comes with impact detection , a panic button and the works.</p> <p> </p> <p>On the 17th of june 2016 i got involved in an accident and firstly, altech netstar could not detect that i was in an accident even though i have impact detection service, the device stopped working and they could not pick up that the device is not working and the device is also supposed to have a daily self test to detect if the device is working but the device fails to do so and they are well aware that the conditions from the insurance company is that the device must be in working condition in order to enjoy theft cover. i called the call centre advising them of the accident and that my device is not in working order and where should i go after the vehicle is fixed and the consultant said they will get someone to call me back as they want to investigate if they can pick up a signal and no one called me back. Two days later i received a call from one of the managers apologising for the poor service and assured me that he will get this matter resolved asap and that he will send me his number from his email address and he never did so.</p> <p>I have been battling with altech netstar for assistance being one of their top consultants and i almost three weeks driving without a tracking meaning my car is not covered for theft and i am driving a volkswagen polo being one of the high risk vehicles in south africa, i have not slept peacefully, afraid to go to a mall or drive in certain areas, i cant drive after 7pm and im only 27years old because i fear i will get hijacked or the car ****** and knowing very well that the insurance wont pay because my tracker is not in working condition.</p> <p> </p> <p>If i can receive such treatment as an internal client who is even selling the very same device to you, imagine the frustrations you will be facing should your vehicle be ****** or hijacked, do you believe that you will be paid out from the insurance because of such errors?</p> <p> </p> <p>if they can treat me as an internal consultant, imagine what they can do to you! I am extremely sad and dissapointed by the company i once sang praises for and it shows that you cannot trust anyone these days.</p> <p>I will just park the car at home with the hopes that it doesnt get ****** and even if i wanted to cancel their contract, im stuck with them for 3 years as it is a 36 months contract however i will just advise all of your to beware of wolves.</p>