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Simphiwe

1 reviews | Active since Jan 2024

10 Mar 2026, 12:07

Nestar is extremely useless and *********** employee

I had worse experience with Jessica Modise, who works at Netstar credit control, called 3 times and she never return my calls.

Netstar as company is worse tracker you can use, you press panic button they, they dont reply, sometimes they send sms asking if everything is ok. i dont know if its cost saving or they just lazy. i was stranded and pressed the panic button, they called me after 2 says ? how professional.

now i send them email cancelling their useless contract, they quick they say i must pay R1000, but they not quick to call when you in need of them, they are a shame to everyone who trust them or trusted them.

Jessica Modise extra useless and extremely rude. doesnt pay attention to her job, just mean person you wish not to deal with when you have a complain

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Replies (5)
Netstar
Netstar's reply10 Mar 2026, 12:11
Official
Good day Simphiwe,
 Thank you for letting us know about this matter. We are truly sorry to hear about your experience. We are currently looking into the issue and will keep you updated on our findings.
Kind regards,
Netstar
Netstar
Netstar's reply11 Mar 2026, 13:00
Official
 Good day Simphiwe,
 We are pleased to confirm that formal communication was sent to you via email, and you were notified that your account had been handed over to our legal department.For further assistance kindly reach out and we will be happy to assist.
Kind regards,
Netstar 
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Simphiwe's update11 Mar 2026, 13:57
Reviewer Update
this just prove my point, account that was paid, and paid up letter was sent to *********** Jessica Modise who sleeps at work. i had to do conference call to resolve it myself and your legal department as they failing to do their jobs.
i will share screenshot of me using my own airtime resolving something that was meant to be resolved by your *********** staff. i will also share emails where i sent roughly emails to *********** Jessica sending pop.

get your staff trained.
please give me your email address so i can prove to you that your staff is useless ?

Netstar
Netstar's reply11 Mar 2026, 15:32
Official
Good day Simphiwe,
 Please note that this matter has been escalated for assistance and a consultant will contact you to assist.
Kind regards,
Netstar
Netstar
Netstar's reply13 Mar 2026, 09:28
Official
 Good day Simphiwe,
  We are pleased to note that you have been contacted and assisted regarding this matter. Please be advised that this ticket will now be closed on our side, as it has been escalated to the relevant department for further handling.Should you need further assistance please reach out and we will be happy to assist.
Kind regards,
Netstar