PD
Percy D
1 reviews | Active since Jun 2020
05 Jun 2026, 19:17
NESTAR! ******* BUNCH OF IDIOTS!!!!!!!!
I have had it with Nestar! That business is ran by idiots. I keep getting calls and busy debating my bank account for a contract that has long expired. They called me a number of times to cancel and still they do not cancel, the debit me. This is result in banking fee escalations as I have to dispute these debit orders every time.
Right now I am getting bank notifications, debit order fees and the works. Once I dispute, they call me or more like harrass me. I keep explaining the same thing and still not correct.
These are bunch of idiots honestly. Poor customer service! ******* service ! !! I will honestly take my ******* bin and pour it on the floor in their offices and give them some thing to do because clearly they dont know what their are doing there! This is my 2nd hello Peter complain. They promised to resolve this on my first complaint but look now, I am still battling!
Helpful (0)
Replies (3)0
Replies (3)
Netstar's replyOfficial
06 Jun 2026, 08:49Good day Percy,
We sincerely apologize for the inconvenience you experienced with us.
We appreciate you bringing this to our attention and would like the opportunity to investigate the matter further.
Our team will review the details and contact you with feedback as soon as possible.
Kind Regards,
Netstar
We sincerely apologize for the inconvenience you experienced with us.
We appreciate you bringing this to our attention and would like the opportunity to investigate the matter further.
Our team will review the details and contact you with feedback as soon as possible.
Kind Regards,
Netstar
Netstar's reply06 Jun 2026, 08:49
Official
Good day Percy,
We sincerely apologize for the inconvenience you experienced with us.
We appreciate you bringing this to our attention and would like the opportunity to investigate the matter further.
Our team will review the details and contact you with feedback as soon as possible.
Kind Regards,
Netstar
We sincerely apologize for the inconvenience you experienced with us.
We appreciate you bringing this to our attention and would like the opportunity to investigate the matter further.
Our team will review the details and contact you with feedback as soon as possible.
Kind Regards,
Netstar
Netstar's replyOfficial
10 Jun 2026, 08:47Good day Percy,
We are pleased to advise that formal communication regarding the raised matter has been sent to you via email.
Please note that this ticket will now be closed on our side.
Should you require any further assistance, please do not hesitate to reach out and we will be happy to assist.
Kind Regards,
Netstar
We are pleased to advise that formal communication regarding the raised matter has been sent to you via email.
Please note that this ticket will now be closed on our side.
Should you require any further assistance, please do not hesitate to reach out and we will be happy to assist.
Kind Regards,
Netstar
Netstar's reply10 Jun 2026, 08:47
Official
Good day Percy,
We are pleased to advise that formal communication regarding the raised matter has been sent to you via email.
Please note that this ticket will now be closed on our side.
Should you require any further assistance, please do not hesitate to reach out and we will be happy to assist.
Kind Regards,
Netstar
We are pleased to advise that formal communication regarding the raised matter has been sent to you via email.
Please note that this ticket will now be closed on our side.
Should you require any further assistance, please do not hesitate to reach out and we will be happy to assist.
Kind Regards,
Netstar
PD
Percy D's updateReviewer Update
17 Jul 2026, 11:14 HelloPeter Complaint Update: Netstar Refund Matter Remains Unresolved:
I wish to formally update my complaint as this matter remains unresolved despite Netstar confirming that the refund has been paid. Netstar has provided proof that the refund amount of R3,029.92 was paid to We Buy Cars on the 15th July 2026. I therefore accept that the payment has left Netstar's account and that this portion of the investigation has been concluded.
However, what remains completely unacceptable is that as of 17 July 2026, I have still not received my refund, despite Netstar confirming on 15 July 2026 that the payment was made. Throughout this process, I have experienced what can only be described as poor customer service, unnecessary delays, and a lack of ownership. What should have been a straightforward refund has required continuous follow-ups, repeated requests for information, and multiple escalations from my side. At every stage, I have been left to chase updates rather than receiving proactive communication from Netstar.
I have already sent multiple emails to Abigail requesting confirmation of when the funds will be paid to me. The only response I continue to receive is that Netstar is "waiting for feedback from We Buy Cars." This response is no longer sufficient. It provides no timeline, no commitment, and no sense of urgency despite this matter having been ongoing for an extended period.
As the customer, I should not be caught in the middle between Netstar and We Buy Cars. My complaint was lodged with Netstar, and I reasonably expect Netstar to take ownership of ensuring that the refund process is fully completed. A refund cannot be regarded as successfully resolved simply because funds were transferred to a third party. The matter is only resolved once the customer has received the money due to them.
The lack of urgency displayed in this matter raises serious concerns regarding Netstar's customer service standards, accountability, and commitment to delivering a positive customer experience. It should not take repeated follow-ups and public complaints to obtain action on a relatively small refund amount.Immediate Resolution Required
I am requesting that Netstar (Abegail) urgently engage We Buy Cars today and obtain confirmation that the refund will be released to me today, 17 July 2026.
Specifically, I require:
I consider this matter still unresolved until the funds reflect in my account. After weeks of delays, follow-ups, and explanations, there is no justification for any further waiting period.
Regards
Percy Dube
I wish to formally update my complaint as this matter remains unresolved despite Netstar confirming that the refund has been paid. Netstar has provided proof that the refund amount of R3,029.92 was paid to We Buy Cars on the 15th July 2026. I therefore accept that the payment has left Netstar's account and that this portion of the investigation has been concluded.
However, what remains completely unacceptable is that as of 17 July 2026, I have still not received my refund, despite Netstar confirming on 15 July 2026 that the payment was made. Throughout this process, I have experienced what can only be described as poor customer service, unnecessary delays, and a lack of ownership. What should have been a straightforward refund has required continuous follow-ups, repeated requests for information, and multiple escalations from my side. At every stage, I have been left to chase updates rather than receiving proactive communication from Netstar.
I have already sent multiple emails to Abigail requesting confirmation of when the funds will be paid to me. The only response I continue to receive is that Netstar is "waiting for feedback from We Buy Cars." This response is no longer sufficient. It provides no timeline, no commitment, and no sense of urgency despite this matter having been ongoing for an extended period.
As the customer, I should not be caught in the middle between Netstar and We Buy Cars. My complaint was lodged with Netstar, and I reasonably expect Netstar to take ownership of ensuring that the refund process is fully completed. A refund cannot be regarded as successfully resolved simply because funds were transferred to a third party. The matter is only resolved once the customer has received the money due to them.
The lack of urgency displayed in this matter raises serious concerns regarding Netstar's customer service standards, accountability, and commitment to delivering a positive customer experience. It should not take repeated follow-ups and public complaints to obtain action on a relatively small refund amount.Immediate Resolution Required
I am requesting that Netstar (Abegail) urgently engage We Buy Cars today and obtain confirmation that the refund will be released to me today, 17 July 2026.
Specifically, I require:
- Written confirmation from Netstar that We Buy Cars has received the funds.
- Confirmation that payment to me will be processed today.
- Proof of the payment once processed.
- A final written update confirming the matter has been concluded.
I consider this matter still unresolved until the funds reflect in my account. After weeks of delays, follow-ups, and explanations, there is no justification for any further waiting period.
Regards
Percy Dube
PD
Percy D's update17 Jul 2026, 11:14
Reviewer Update
HelloPeter Complaint Update: Netstar Refund Matter Remains Unresolved:
I wish to formally update my complaint as this matter remains unresolved despite Netstar confirming that the refund has been paid. Netstar has provided proof that the refund amount of R3,029.92 was paid to We Buy Cars on the 15th July 2026. I therefore accept that the payment has left Netstar's account and that this portion of the investigation has been concluded.
However, what remains completely unacceptable is that as of 17 July 2026, I have still not received my refund, despite Netstar confirming on 15 July 2026 that the payment was made. Throughout this process, I have experienced what can only be described as poor customer service, unnecessary delays, and a lack of ownership. What should have been a straightforward refund has required continuous follow-ups, repeated requests for information, and multiple escalations from my side. At every stage, I have been left to chase updates rather than receiving proactive communication from Netstar.
I have already sent multiple emails to Abigail requesting confirmation of when the funds will be paid to me. The only response I continue to receive is that Netstar is "waiting for feedback from We Buy Cars." This response is no longer sufficient. It provides no timeline, no commitment, and no sense of urgency despite this matter having been ongoing for an extended period.
As the customer, I should not be caught in the middle between Netstar and We Buy Cars. My complaint was lodged with Netstar, and I reasonably expect Netstar to take ownership of ensuring that the refund process is fully completed. A refund cannot be regarded as successfully resolved simply because funds were transferred to a third party. The matter is only resolved once the customer has received the money due to them.
The lack of urgency displayed in this matter raises serious concerns regarding Netstar's customer service standards, accountability, and commitment to delivering a positive customer experience. It should not take repeated follow-ups and public complaints to obtain action on a relatively small refund amount.Immediate Resolution Required
I am requesting that Netstar (Abegail) urgently engage We Buy Cars today and obtain confirmation that the refund will be released to me today, 17 July 2026.
Specifically, I require:
I consider this matter still unresolved until the funds reflect in my account. After weeks of delays, follow-ups, and explanations, there is no justification for any further waiting period.
Regards
Percy Dube
I wish to formally update my complaint as this matter remains unresolved despite Netstar confirming that the refund has been paid. Netstar has provided proof that the refund amount of R3,029.92 was paid to We Buy Cars on the 15th July 2026. I therefore accept that the payment has left Netstar's account and that this portion of the investigation has been concluded.
However, what remains completely unacceptable is that as of 17 July 2026, I have still not received my refund, despite Netstar confirming on 15 July 2026 that the payment was made. Throughout this process, I have experienced what can only be described as poor customer service, unnecessary delays, and a lack of ownership. What should have been a straightforward refund has required continuous follow-ups, repeated requests for information, and multiple escalations from my side. At every stage, I have been left to chase updates rather than receiving proactive communication from Netstar.
I have already sent multiple emails to Abigail requesting confirmation of when the funds will be paid to me. The only response I continue to receive is that Netstar is "waiting for feedback from We Buy Cars." This response is no longer sufficient. It provides no timeline, no commitment, and no sense of urgency despite this matter having been ongoing for an extended period.
As the customer, I should not be caught in the middle between Netstar and We Buy Cars. My complaint was lodged with Netstar, and I reasonably expect Netstar to take ownership of ensuring that the refund process is fully completed. A refund cannot be regarded as successfully resolved simply because funds were transferred to a third party. The matter is only resolved once the customer has received the money due to them.
The lack of urgency displayed in this matter raises serious concerns regarding Netstar's customer service standards, accountability, and commitment to delivering a positive customer experience. It should not take repeated follow-ups and public complaints to obtain action on a relatively small refund amount.Immediate Resolution Required
I am requesting that Netstar (Abegail) urgently engage We Buy Cars today and obtain confirmation that the refund will be released to me today, 17 July 2026.
Specifically, I require:
- Written confirmation from Netstar that We Buy Cars has received the funds.
- Confirmation that payment to me will be processed today.
- Proof of the payment once processed.
- A final written update confirming the matter has been concluded.
I consider this matter still unresolved until the funds reflect in my account. After weeks of delays, follow-ups, and explanations, there is no justification for any further waiting period.
Regards
Percy Dube