GH
Gavin H

1 reviews | Active since Dec 2018

23 Aug 2022, 16:51

NESTAR A *******!!!!!!

We were clients since 2013 till 2022. During this time no tests were done to ensure device works. Device was supposed to be replaced in 5 to seven years after installation. nothing was done. we cancelled service in march/april 2022. Yet a small amount was deducted every month with out us noticing as this was a small amount it slipped through. Contacted them and found out there was another section which was supposed to be cancelled by netstar themselves and they did not do this at all or communicate to relevant sections. I REALLY RECOMMEND GO SOMEWHERE ELDSE BEFORE THIS HAPPENS TO YOU!!!

0
Replies (5)
Netstar
Netstar's reply24 Aug 2022, 09:32
Official
Good day Gavin 

Thank you for flagging this serious matter with us, we are here for you. We will get one of our trained professionals to be in contact with you for assistance.

Regards 
Netstar

Best regards,

Netstar
Netstar's reply29 Aug 2022, 13:58
Official
Good day Gavin 

Kindly note that we have tried contacting you with no avail, please advise a suitable time to contact you or call us back on *** for further assistance. 

Regards 
Netstar 

Best regards,

GH
Gavin H's update15 Nov 2023, 07:20
Reviewer Update
*** betwee 3pm and 5pm
Netstar
Netstar's reply15 Nov 2023, 07:28
Official
Good day Gavin,

Thank you for the reply. Please note a consultant will make conatct with you for further assistance.

Kind regards 
Netstar 

Best regards,

Netstar
Netstar's reply15 Nov 2023, 17:58
Official
Good day Gavin

As per our telephonic conversation, Please note  the matter has been resolved. Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you.

Kind regards 
Netstar 

Best regards,