Negligent black listing on my name

Good day I trust you are doing well.

Last month on 03/05/2023 I had my bank hacked and my debit orders reversed some I couldn’t pay as money was for 2 months some. But I made time to inform all my debit orders about my change of account where my salary will be paid and informed those that were reversed including Netstar and mentioned that the April debit order is reversed they must update my details to the new bank account they seemed to be understanding.

Later in the month I received threatening message of delayed and payments. And my account in arrears yet questioning why would I do such when I called them to upgrade my device installation yet they never responded I reminded them on the day of my bank details a week later they sent someone.

This month end still they did deduct as I updated my details on 05/05/2023 yet I am treated like a negligent client but my details rested at Netstar.

I wish this can get to relevant departments as this is not good treatment to me and I don’t know the purpose of this delay that is going to reflect bad on my credit score which I did play my part submitting all what is needed.

Kind regards

Mbongeni Cyprian Ketsekile