Negligent and irresponsible treatment from Netstar

Good day

I trust you are doing well.

Last month of June/May I posted here a complaint about Netstar for not debiting my premium after I have submitted my new banking account.

Yet they’re failing I have sent them emails asking why they have not debited June month end. No answer but showing my bank account to me and I am supposed to be paying R263 and something cent but not anymore the account is not stable last month I paid up R854 for reversed debit orders that were reversed on my previous account that was hacked.

I am not understanding what is their main goal regarding this premium last I posted them here they were apologising and assuring me it won’t yet they’re now sending me messages of handing my name for bad payment.

I do not get their intentions why they keep on labelling me bad and paying close to R900 for my bank that was hacked it clearly show my commitment for my tracker to be updated and active.

I do not have any plans but they’re forcing me to terminate my contract with them and I can’t be held accountable for their poor administration to sort my premium and I sent email asking how much is my premium and no response I received but messages with my ID number handed. Yet my bank details are there but they’re just pushing for bad I choose new device of R198 a month but I am charged R421.25 just for the month of June which I do not understand why so much money.

I need this matter send to their relevant department and urgent response and assistance to terminate contract with such unprofessional service. They have served me more than 5 years with tracker but 2023 is worse year where they push me to bad score credit by force.