Mxm!!!!

Not happy at all with Netstar. I have been with this company since purchasing my car in 2022. The car dealership is the one that selected it and I had no issues…

Problem came when the company requested to changed the unit in my car to the lastest one in October 2024. Got confirmation that my “NetStar early warning is now active”.

But when logging into the app, I could only see where my car was parked. I couldn’t see vehicle insights, trips or any of the special features of that Early Warning. I called into the contact centre and spoke to Vuyiswa Mhlana and she also confirmed that she couldn’t see those features too.

She then goes and suggests that the unit will need to be replaced and a new installed and this will then mean that I need to pay R1800 for the installation…. Yet this is their mistake and not mine. I agreed because I am the one in need of this and I was annoyed already. She proceeds to send an email to Retentions with my information and an upgrade request. To this day I have not been contacted for the upgrade nor asked anything regarding my issues.

Emailed the company asking for cancellation and got a response from Reneilwe Seothaeng that the process will be subject to 30 day notice period. Which I agreed to, now issue is that this company debited from my account on the 1st but yet they have disabled my unit. What nonsense is that…

Join this company at your own risk