1 reviews | Active since Aug 2009
MTN cannot deliver after care service even client service is non existent, they can only COLLECT MONEY!
Netstar is seriously going from BAD to WORST. First they handed us over to NuDebt for 2500+ during the Covid-19, I've sent them proof of lawyers attending to us not being paid by a contractor we did work for Jan & Feb 2020. They kept insisting we pay the money. Money slowly came in and we paid our debt to Netstar in 2 months. I've been getting invoices not understanding why we are now paying less. To get hold of ANYONE at Netstar is another miracle, you call you get cut of, you can spend a whole morning just trying to communicate with Netstar and even after chatting to someone, you're still no further than when you started. Netstar decided to not invoice us for our 2 trucks only our vehicle. DO YOU THINK WE CAN GET ANY HELP FROM NETSTAR TO RESOLVE THIS. NOOOOOOOOOOO! Spoken to Stanley he was going to call us back about 3 weeks ago, last week we called again and was informed that they've handed our ACCOUNT OVER BECAUSE WE HAVEN'T PAID R380????? IS THAT ALL NETSTAR CAN DO COLLECT MONEY. Why can NETSTAR not resolve problems that they've created?? 1) Their call centre sucks - no satisfactory results there, that's if you get through! 2) Even if you do get through to ANYONE at NETSTAR there is just NO FURTHER FEEDBACK - NO ONE CALLS YOU BACK!!! 3) The best performance by NETSTAR is to pass you on to the next person, until the call gets dropped .... oops! NO CALL BACK!!
My advice to everyone out there choose very wisely before you signup with NETSTAR, because there IS NO AFTER CARE SERVICE once they collect your hard earned money every month.
