VV
Vuyo V
1 reviews | Active since Nov 2020
09 Apr 2026, 20:36
Mr
Nettstar deduct money twice without my permission, 07.04.26 when l call the lady on netstar told me today they can't reverse my money back and l asked her that why?
She told me it's an error on their side seems **** me yesterday but l end up no solution from them to reverse my money back.
She said to me Will be not deduct month end but l don't give any permission to them to deduct twice.
This is very concerned to me cause that money l kept for my personal things now my bills affected this month this is embarrassing and with their poor service.
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Netstar's replyOfficial
10 Apr 2026, 07:07Good day Vuyo,
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration caused by the duplicate debit on your account.
We understand how concerning this is, especially as it has impacted your personal finances and monthly commitments.
Your feedback has been escalated to our Finance Team for urgent review. We will investigate the duplicate charge and provide you with feedback as soon as possible regarding the reversal process.
While it was communicated that your next debit will be skipped, we understand that this does not immediately resolve your concern. Please rest assured that we are prioritizing this matter to reach a fair resolution.
Kind Regards,
Netstar
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration caused by the duplicate debit on your account.
We understand how concerning this is, especially as it has impacted your personal finances and monthly commitments.
Your feedback has been escalated to our Finance Team for urgent review. We will investigate the duplicate charge and provide you with feedback as soon as possible regarding the reversal process.
While it was communicated that your next debit will be skipped, we understand that this does not immediately resolve your concern. Please rest assured that we are prioritizing this matter to reach a fair resolution.
Kind Regards,
Netstar
Netstar's reply10 Apr 2026, 07:07
Official
Good day Vuyo,
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration caused by the duplicate debit on your account.
We understand how concerning this is, especially as it has impacted your personal finances and monthly commitments.
Your feedback has been escalated to our Finance Team for urgent review. We will investigate the duplicate charge and provide you with feedback as soon as possible regarding the reversal process.
While it was communicated that your next debit will be skipped, we understand that this does not immediately resolve your concern. Please rest assured that we are prioritizing this matter to reach a fair resolution.
Kind Regards,
Netstar
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration caused by the duplicate debit on your account.
We understand how concerning this is, especially as it has impacted your personal finances and monthly commitments.
Your feedback has been escalated to our Finance Team for urgent review. We will investigate the duplicate charge and provide you with feedback as soon as possible regarding the reversal process.
While it was communicated that your next debit will be skipped, we understand that this does not immediately resolve your concern. Please rest assured that we are prioritizing this matter to reach a fair resolution.
Kind Regards,
Netstar