AB
André Britz
1 reviews | Active since Sept 2020
13 Oct 2022, 18:16
Most *********** vehicle tracking company
Beware of Netstar. I had a new top of the range early warning unit installed for my daughter on 10 October 2022 and got a test and fitment certificate however their system, my.netstar APP and WhatsApp bot line shows my vehicle is 25km away from where it actually is. I have called the call center on ***on numerous occasions and none of the agents or their manager are competent enough to sort out the problem of incorrect location reported to them just after installation and even fitment of a new unit at 13:00 today which should have solved the problem actually solved the problem as according to them the vehicle is still 25km away from where it actually is!
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Replies (5)
Netstar's replyOfficial
14 Oct 2022, 07:04Good day Mr Brits,
Thank you for bringing this matter to our attention and we are sorry to hear about your experience. One of our trained consultants will be in contact with you for assistance.
Kind regards
Netstar
Thank you for bringing this matter to our attention and we are sorry to hear about your experience. One of our trained consultants will be in contact with you for assistance.
Kind regards
Netstar
Netstar's reply14 Oct 2022, 07:04
Official
Good day Mr Brits,
Thank you for bringing this matter to our attention and we are sorry to hear about your experience. One of our trained consultants will be in contact with you for assistance.
Kind regards
Netstar
Thank you for bringing this matter to our attention and we are sorry to hear about your experience. One of our trained consultants will be in contact with you for assistance.
Kind regards
Netstar
AB
André Britz's updateReviewer Update
16 Oct 2022, 13:57 I'm still waiting to be contacted by Netstar management. We requested the 3 Netstar technicians who had to fix the botched installation of the previous technician to ensure the wheel arch cover is put back and secured properly due to a previous incident and today as a result of their negligence /incompetence and or deliberate sabotage my vehicle was damaged again and my daughter life endangered when on the highway back to Potchefstroom the plastic portion of the wheel arch detached again and got totaled due to friction with the wheel. Instead of giving me peace of mind Netstar is continuously giving me trouble and despite promises by call center staff management never calls you back even in an emergency where their negligence /incompetence and or deliberate sabotage endangered the life of their customer.
AB
André Britz's update16 Oct 2022, 13:57
Reviewer Update
I'm still waiting to be contacted by Netstar management. We requested the 3 Netstar technicians who had to fix the botched installation of the previous technician to ensure the wheel arch cover is put back and secured properly due to a previous incident and today as a result of their negligence /incompetence and or deliberate sabotage my vehicle was damaged again and my daughter life endangered when on the highway back to Potchefstroom the plastic portion of the wheel arch detached again and got totaled due to friction with the wheel. Instead of giving me peace of mind Netstar is continuously giving me trouble and despite promises by call center staff management never calls you back even in an emergency where their negligence /incompetence and or deliberate sabotage endangered the life of their customer.
Netstar's replyOfficial
17 Oct 2022, 08:55Good day Mr Britz
Kindly note the matter has been escalated to the technical management team and they will make contact with you.
Kind regards
Netstar
Kindly note the matter has been escalated to the technical management team and they will make contact with you.
Kind regards
Netstar
Netstar's reply17 Oct 2022, 08:55
Official
Good day Mr Britz
Kindly note the matter has been escalated to the technical management team and they will make contact with you.
Kind regards
Netstar
Kindly note the matter has been escalated to the technical management team and they will make contact with you.
Kind regards
Netstar
AB
André Britz's updateReviewer Update
18 Oct 2022, 09:26None of the departmental or provincial managers have responeded or got back to me.
AB
André Britz's update18 Oct 2022, 09:26
Reviewer Update
None of the departmental or provincial managers have responeded or got back to me.
Netstar's replyOfficial
18 Oct 2022, 11:38Good day
Please accept our apologies for the delay. Our team will contact as quickly as they can.
Kind regards,
Netstar Team
Please accept our apologies for the delay. Our team will contact as quickly as they can.
Kind regards,
Netstar Team
Netstar's reply18 Oct 2022, 11:38
Official
Good day
Please accept our apologies for the delay. Our team will contact as quickly as they can.
Kind regards,
Netstar Team
Please accept our apologies for the delay. Our team will contact as quickly as they can.
Kind regards,
Netstar Team