FC
Fernando C

1 reviews | Active since Nov 2016

08 Nov 2016, 10:07

More than a months notice and account still debited

<p>In September I called Altech Netstar and requested that they cancel my tracking device as I was going with a different company. The lady I spoke to assured me that the account would not be debited. On the 1st November the monthly amount was still debited to my account. Please process a refund as this is not acceptable.</p>

0
Replies (3)
Netstar
Netstar's reply08 Nov 2016, 10:46
Official

Good day Mr Da Costa

As per our telephonic conversation, I will investigate and i will revert to you with feedback.

Kind regards

Denise

Netstar
Netstar's reply08 Nov 2016, 10:49
Official

Good day Mr Da Costa

As per our telephonic conversation, I have provided you with feedback from our finance department. You have informed me you will revert back to me.

Kind regards

Denise

Netstar
Netstar's reply16 Nov 2016, 15:49
Official

Good day Mr Da Costa

As per our telephonic conversation, you have informed me this query has been resolved.

Kind regards

Denise