More than 4000 one star reviews are not lying; service is atrocious.

I phoned to cancel my contract with them in December 2024 and was told I would be paying for January 2025 as well due to their one month cancellation policy. It is now April and I'm still getting billed. Their "call back" option has yielded no response several times, their chatbot opts out every time I selected "cancel". Managing to finally speak to someone today (calls have been cut off) they simply indicated that there was no record of my initial cancellation. Apparently Netstar Drive was never notified and even though it is a department of Netstar. Again I have to pay for an additional month. It is not remotely surprising that they have more than 4000 one star reviews.