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Ntiyiso
1 reviews | Active since Jun 2025
28 Aug 2025, 15:08
Mobile App not Working
Good day Netstar.
1sttym customer, i just realised the app is noy working properly for days now, i thought its my network, yet its not. i was checking online now and this is what i just saw https://mybroadband.co.za/news/security/608618-netstar-app-downtime-explained.html Are we safe?Is our data safe?Will the issue be resolved?
and may you add the App Support option on Chatbot, coz now i had to write the revie her in order to get fast reply, please assist.
I need to be able to track my vehicle always for the sake of security reasons.
and given this Malfunction is the Panic Button working properly?Let me try!
Helpful (0)
Replies (5)0
Replies (5)N
Ntiyiso's updateReviewer Update
28 Aug 2025, 15:11And the panic button?i have been pressing it with no response....how long does it takes for you to pick up the alert from client's panic button?
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Ntiyiso's update28 Aug 2025, 15:11
Reviewer Update
And the panic button?i have been pressing it with no response....how long does it takes for you to pick up the alert from client's panic button?
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Ntiyiso's updateReviewer Update
28 Aug 2025, 15:28Thank you for that detailed response, it answered lot of questions.
Only the App is not working properly, i even tested the panic button its been close to 20 minutes now but there is no single reply.
Only the App is not working properly, i even tested the panic button its been close to 20 minutes now but there is no single reply.
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Ntiyiso's update28 Aug 2025, 15:28
Reviewer Update
Thank you for that detailed response, it answered lot of questions.
Only the App is not working properly, i even tested the panic button its been close to 20 minutes now but there is no single reply.
Only the App is not working properly, i even tested the panic button its been close to 20 minutes now but there is no single reply.
Netstar's replyOfficial
28 Aug 2025, 15:38Good day Ntiyiso,
Thank you for your message. We understand how frustrating app issues can be and sincerely apologise for the inconvenience. Our development team is aware of the glitches and is working to restore full functionality as quickly as possible. We appreciate your support and understanding.
Kind Regards,
Netstar
Thank you for your message. We understand how frustrating app issues can be and sincerely apologise for the inconvenience. Our development team is aware of the glitches and is working to restore full functionality as quickly as possible. We appreciate your support and understanding.
Kind Regards,
Netstar
Netstar's reply28 Aug 2025, 15:38
Official
Good day Ntiyiso,
Thank you for your message. We understand how frustrating app issues can be and sincerely apologise for the inconvenience. Our development team is aware of the glitches and is working to restore full functionality as quickly as possible. We appreciate your support and understanding.
Kind Regards,
Netstar
Thank you for your message. We understand how frustrating app issues can be and sincerely apologise for the inconvenience. Our development team is aware of the glitches and is working to restore full functionality as quickly as possible. We appreciate your support and understanding.
Kind Regards,
Netstar
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Ntiyiso's updateReviewer Update
28 Aug 2025, 18:34Thank you,Also another consultant contacted me and resolved the panic button issue.....I just forgot his surname something like Seteka/like that...he was very patient,friendly and professional.
As for the app I will keep on checking
As for the app I will keep on checking
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Ntiyiso's update28 Aug 2025, 18:34
Reviewer Update
Thank you,Also another consultant contacted me and resolved the panic button issue.....I just forgot his surname something like Seteka/like that...he was very patient,friendly and professional.
As for the app I will keep on checking
As for the app I will keep on checking
Netstar's replyOfficial
29 Aug 2025, 07:27Good day Ntiyiso,
We’re sorry to hear you’re having trouble with the app. We totally get how frustrating that can be. Our team is actively working behind the scenes to fix the glitches and improve performance. Thanks, you for your patience, we truly appreciate your feedback.
Kind Regards,
Netstar
We’re sorry to hear you’re having trouble with the app. We totally get how frustrating that can be. Our team is actively working behind the scenes to fix the glitches and improve performance. Thanks, you for your patience, we truly appreciate your feedback.
Kind Regards,
Netstar
Netstar's reply29 Aug 2025, 07:27
Official
Good day Ntiyiso,
We’re sorry to hear you’re having trouble with the app. We totally get how frustrating that can be. Our team is actively working behind the scenes to fix the glitches and improve performance. Thanks, you for your patience, we truly appreciate your feedback.
Kind Regards,
Netstar
We’re sorry to hear you’re having trouble with the app. We totally get how frustrating that can be. Our team is actively working behind the scenes to fix the glitches and improve performance. Thanks, you for your patience, we truly appreciate your feedback.
Kind Regards,
Netstar