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SF
Samantha F

1 reviews | Active since Jan 2024

23 Jun 2025, 11:45

Mobile App & Browser App Not Working. NONE Of The Contact Numbers Work

If I could give NO STAR, I would. I am consistently experiencing issues with the mobile tracking app and the web browser platform. COMPLETELY unable to log into either platforms a 9/10 times. These disruptions are becoming quite more & more frequent and are affecting usability, especially when the vehicle is used for business OR IN THE CASE OF AN EMERGENCY. NONE of the numbers provided work, they are all AUTOMATED voices and NONE of the selections you chose WORK, EVEN NO 1 FOR EMERGECY, THEFT OR HIJACKING. I LITERALLY cannot get through to anyone. I am EXTREMLY UNHAPPY and am seriously going to consider changing to another provider. A service we are paying for is not being fulfilled. VERY ANGRY & UPSET CUSTOMER.

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Replies (4)
SF
Samantha F's update24 Jun 2025, 07:44
Reviewer Update
Firstly I would like to ask why Netstar rep**** to my message "PRIVATELY" ?? It was a public post, yet you reply so that only I can view your response, very interesting ! I would suggest from being a business owner that you send out a BULK SMS or whatsapp to advise your clients of such outages, especially when it LASTS THE ENTIRE BUSINESS day. HOWEVER more to the point, AND MORE CONCERNING, you have ABSOLUTELY NO NUMBERS that work, that a paying client can get through to, to speak to someone. Like I said what if there WAS AN EMERGENCY, and I could not for the life of me get through to a single person. I logged a call, got reference numbers, but NO RESPONSE. Your Whatsapp platform is a joke and a waste of time, my messages are still not read. You are legally offering a payable service that protects people and their cars, but this is not the case. It sits like oil and water with me, knowing my loved ones are not being protected, and since you are in this industry I am sure you understand what I mean. An apology as above will not help if anyone's family member (God Forbid) is hijacked or has their car ******, because WHY, NETSTAR IS NOT CONTACTABLE ! Will Netstar will liable for the replacement of a vehicle or loss thereof when the client cannot make contact with Netstar in any instance ?
SF
Samantha F's update24 Jun 2025, 16:12
Reviewer Update
Thank you for your response. I have literally been unable to logon most of the day again. Same issue, invalid user name / password. So this is DAY NO 2 that I have not been able to track or see where the vehicle is.

There is no number that I was able to call that I could speak to anyone, as mentioned in all the communication emails, when you dial the numbers:
I call *** and NONE of the options below work !!!
  1. EMEREGENCY THEFT AND HIJACKING PRESS 1, AND IT DOES NOTHING, JUST GOES ONTO THE NEXT OPTIONS !!!!!!!!!!!!!!!!!!
  2. PERSONAL – SELECTION INVALID
  3. BUSINESS – SELECTION INVALID
There is an automated robotic type call, and they keep repeating HELLO like they cannot hear you, and they state "DUE TO NO RESPONSE YOUR CALL WILL BE TERMINATED", I must dial *** and it is exactly the same automated process.

Your website provides the no Website No: ***, so I tried that, and again the same automated process. So please tell me a correct number that will work for me to get to speak to someone ??!?!?!?



Netstar
Netstar's reply24 Jun 2025, 16:17
Official
Good day Samantha,

Thank you for bringing this to our attention, we are sorry to hear about your experience. Please note a consultant will make contact with the account holder for further assistance. 

Kind regards 
Netstar 

Netstar
Netstar's reply24 Jun 2025, 16:38
Official
Good day Samantha,

Thank for taking our call and allowing us an opportunity to assist with your request. Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you.

We do sincerely apologise for the inconvenience caused. 

Kind regards 
Netstar