Missing tracking reports

We called yesterday to get tracking reports on one of our vehicles for Saturday because when we logged in to get the report it showed that the vehicle was not moving on Saturday yet it was. They told us yesterday that they will send it through to the IT department and no one called us back. We called again this morning and we were told the same thing.<br> We have a tracking unit in order for us to see where the vehicle drives during the day but its obvious that it is not working?<br> No one seems to be able to assist because they keep on putting us on hold and letting the next person speak. I've been on the phone with the call centre now for 1 hour and still nothing