Misleading the client

Netstar contacted me informing about the upgrading of tracking device, accepted the new offer and did not mention anything about upfront payment. On the first debit date they deducted R2218 of which we never spoke about since they said I will pay R140 for 3 years. 1st consultant said they SOLD the tracking device to me not contract as I was told and promised to get refund for me (12/10/23) and again 2 weeks after another consultant promised the same, 3 days ago same promise and up to today nobody bothers to contact me until I call and get new case number. Companies like these **** people by not explaining all the details until the last day. Now they have started deduction of R140