AT
Abigail T
1 reviews | Active since Mar 2024
01 Apr 2025, 13:38
MISLEADING INFORMATION ON BROCHURES AND CALLS
A sales person called me in February to tell me about the so called “benefits” that I should know I have being a Netstar client. One of which was a discount when purchasing at Tygerwheel. Today (01/04/2025) I called to access this discount only to find out firstly that those benefits are not free and I had been debited an extra R95 (consultant was not upfront about this) and secondly, there is no discount for new tyres or rims!! If you are currently paying for any any of the so called VAP run!! I even have a pdf brochure that mentions a discount of up to 50% at tygerwheel but I was told today it’s for wheel alignment. Very misleading.
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Replies (4)AT
Abigail T's updateReviewer Update
01 Apr 2025, 13:59Hi, You spelled my name wrong. Also don’t you need my details to follow up? I want a recording of the initial call where the sales person ****med me, a refund of my R95 because I didn’t agree to being debited. I wish a could attach the brochure here so that everyone can see that the things you write there are lies.
AT
Abigail T's update01 Apr 2025, 13:59
Reviewer Update
Hi, You spelled my name wrong. Also don’t you need my details to follow up? I want a recording of the initial call where the sales person ****med me, a refund of my R95 because I didn’t agree to being debited. I wish a could attach the brochure here so that everyone can see that the things you write there are lies.
Netstar's replyOfficial
01 Apr 2025, 14:11Good day Abigail,
We have noted your query and would like to assist you in any way that we can.
Please give us the opportunity to investigate your enquiry with our Value Added Service Partners and we will get them to make contact with you as soon as possible.
Regards,
Netstar
We have noted your query and would like to assist you in any way that we can.
Please give us the opportunity to investigate your enquiry with our Value Added Service Partners and we will get them to make contact with you as soon as possible.
Regards,
Netstar
Netstar's reply01 Apr 2025, 14:11
Official
Good day Abigail,
We have noted your query and would like to assist you in any way that we can.
Please give us the opportunity to investigate your enquiry with our Value Added Service Partners and we will get them to make contact with you as soon as possible.
Regards,
Netstar
We have noted your query and would like to assist you in any way that we can.
Please give us the opportunity to investigate your enquiry with our Value Added Service Partners and we will get them to make contact with you as soon as possible.
Regards,
Netstar
AT
Abigail T's updateReviewer Update
05 Apr 2025, 11:14Yes thanks I received my refund
AT
Abigail T's update05 Apr 2025, 11:14
Reviewer Update
Yes thanks I received my refund
Netstar's replyOfficial
05 Apr 2025, 11:17 Good day Abigail,
Thank you for your correspondence.
Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you.
Regards,
Netstar
Thank you for your correspondence.
Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you.
Regards,
Netstar
Netstar's reply05 Apr 2025, 11:17
Official
Good day Abigail,
Thank you for your correspondence.
Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you.
Regards,
Netstar
Thank you for your correspondence.
Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you.
Regards,
Netstar