BF
Brendan F

1 reviews | Active since May 2013

21 Nov 2025, 10:31

****ming people after cancelation has been done.

Last year October the panic alarm was faulty and sent a signal out I missed 3 calls and they didn't even follow up to see if I'm safe or alive. after that I cancelled on phone and email. Still no response to mail. The consultant on the phone said she will start the canceling process. Which was never done. Now they are calling and sending SMS demanding payment of R727,72. With this service they do I won't pay as to my knowledge it was cancelled last November 2024. I complained that when there will be an emergency that they won't even bother checking if you safe or if it was a false alert. They just take money and don't care about your safety. I will not take any calls or answer any emails regarding this. You pay for nothing.

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Replies (1)
Netstar
Netstar's reply21 Nov 2025, 10:42
Official
Good day Brendan,

Thank you for reaching out to us and bringing this matter to our attention.

Please note we will escalate matter to the relevant department for urgent assistance.

Kind Regards,
Netstar