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Precious M

1 reviews | Active since Apr 2021

20 Oct 2023, 09:20

****mers using their clients as money pit and ****** *********** staff

I have dealt with tracking companies but netstar is the worst. Netstar constants don’t know their jobs. I received an sms stating there was a rejection on my account of R437 on the 15th of October, number one my account always has money, two I was told that the tracking unit cost R150, contacted them yesterday and Lebogang said she will escalate to finance to call me back which never happened, I then made a call today and find Lebogang who when transferred me to Poketso or whatever her name is, she is telling me they gonna investigate and when I ask the TWT she says 24hours, how did ya’ll not pick up the your billing is not correct, who gets charged for 437 on a car tracking devise? People just do your damn job and stopping ****ming clients by trying to milk them of their hard earned cash, you people are disgusting to say the least and ****** ***********

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Replies (2)
Netstar
Netstar's reply20 Oct 2023, 11:54
Official
Hi Precious

Thank you for flagging this serious matter with us, we are sorry to hear about your experience. 
Kindly note that one of our consultants will c all you to assist.

Kind regards
Netstar
Netstar
Netstar's reply23 Oct 2023, 15:45
Official
Hi Precious

We are pleased to let you know that your query has been resolved. 
Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you. 

Kind regards,
Netstar