1 reviews | Active since Oct 2019
****mers
Netstar shared my personal details with other company without my consent. I asked them to cancel my subscription, they said i took a contract of 36m with them, I asked for a Sales recording of when I consent for that 36months, they dont want to give me the recording. I started getting calls and text demanding money they say im owing, I told them that i cant afford to pay them and im in a process of selling the car that's why i asked them to cancel and i still want the recording, they said to me i cannot cancel i should put the tracker in another car and continue paying -im not sure which car they want me to move tracker to if im saying im selling.
I have been following up with then for months, they dont respond, i only get statements, threatening calls and text about handing over my account to debt collectors. Today, 29 Aug. I just got an email from my bank for Netstar deduction, amount of about R887, i dont know What's that for and i didn't even get the debicheck for it but i cant reverse the money. I sent them an email which i know they will never reply.
I want my money back and I want that recording to hear when i was informed of the 36months contract. If they dont have recording they should payback my money and canel this thing with immediate effect and stop sharing my personal details with 3rd party ,(POPI act) They are deserve 0 (zero) star not even one, *******.
Thank you for contacting us and bringing this matter to our attention. Please allow us an opportunity to investigate the matter and we will get back to you with feedback.
Kind Regards,
Netstar
Thank you for contacting us and bringing this matter to our attention. Please allow us an opportunity to investigate the matter and we will get back to you with feedback.
Kind Regards,
Netstar
I got a call a week ago, consultant said it will be cancelled, however, I haven't received any confirmation letter and my refund is still not done. Since the consultant said he's going to check the statement and provide feedback, no call, no email,no refund. I checked the app before i uninstalled it, the statement showed you billed me even for September.
Pls refund money you rook after i said I am cancelling, i need it back urgently.
I got a call a week ago, consultant said it will be cancelled, however, I haven't received any confirmation letter and my refund is still not done. Since the consultant said he's going to check the statement and provide feedback, no call, no email,no refund. I checked the app before i uninstalled it, the statement showed you billed me even for September.
Pls refund money you rook after i said I am cancelling, i need it back urgently.
Thank you for contacting us. Please note that once the matter has been resolved, we will contact you with feedback.
Kind Regards,
Netstar
Thank you for contacting us. Please note that once the matter has been resolved, we will contact you with feedback.
Kind Regards,
Netstar
Thank you for your response.
Should you need further assistance please reach out and we will be happy to assist.
Kind Regards,
Netstar
Thank you for your response.
Should you need further assistance please reach out and we will be happy to assist.
Kind Regards,
Netstar
