****med Netstar device installed in my sister vehicle, I.r.o:

I act on behalf of my sister Zandile Ngema who install netstar tracker but netstar installed **** tracker. From 2022 the devise is not working, when u trace the vehicle it shows that the vehicle is stationed at netstar head office in Midrand while the car is in kzn.

The matter was reported and she was asked to take vehicle at her expenses to Richard's bay branch in June 2023, but today no positive joy received.

Their report clearly shows that it was not reporting but she was told its reporting.

If u download logbook report there's no data pf movement of the vehicle which is so so risky n m not sure how do they managed it should they unless their intention is to stole her vehicle.

Above all this they deduct monthly premium of R800 to R1000 as their tariffs increases for the service that is not benefits their customer, its will serve their obligations.

Therefore it is recommended that my sister be remembered all the premium collected as it's proven that the vehicle is not monitored based on the ****med tracker devised installed. Funds mustn't credited to her nestar account as its will caused double payment as they will still debit her bank account, rather returned to her bank account.