****med by Netstar

I really hope Sabelo Marumula took our complaint to his boss because I am very unhappy from the service my family has received. The App was not working on my phone. I then bought a new phone to be able to track my car but even with this phone, the app was not working. Customer service then said I need to upgrade the package I have so that the app would work. We agreed to the upgrade, just so the app could work. After upgrading, the app still did not work and, in fact, was worse as there was a 30 minute lag time from where the car was to what I could see on my phone. I was told that no one knew what the problem was so they couldn't help me. Naturally, I wanted to cancel the contract as it did not make sense to pay for 3 years for a service I was not receiving. Now I need to pay R3000 cancelation for an app that doesn't work when I was told that by upgrading, the app would work. How is that fair??? I should've been told that their app has problems that they can't solve instead of suggesting I upgrade because then I would've gone with a different car track company.

Absolutely ridiculous and I would strongly recommend anyone who sees this to never use Netstar because clearly, they just want to trap you in paying for a service FOR 3 YEARS, without ever receiving the services! Very disappointed!!