SC
Semedi C
1 reviews | Active since Aug 2020
27 Sept 2023, 14:34
MALFUNTIONING TRACKING DEVICE AND WORST SERVICE
I have received bad to horrible service from this tracking company. I have called numerous times to report that the tracking device is not working. They sent a technician who made things worse. from the beginning of January 2023 to September 2023 I have not gotten any assistance. I have been taken from pillar to post without any assistance. They made me hold a call for 40mins!!! Currently I am paying for nothing because the tracking device is not working. I regret using their tracking device as they are the worst. Customer service agents do not know what their job is.
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Replies (2)
Netstar's replyOfficial
27 Sept 2023, 14:58Hi Semedi
Thank you for bringing this matter to our attention and we are sorry to hear about your experience. Kindly be advised that this matter has been escalated for assisted and one of our trained consultants will be in contact with you for assistance.
Kind regards,
Netstar team
Thank you for bringing this matter to our attention and we are sorry to hear about your experience. Kindly be advised that this matter has been escalated for assisted and one of our trained consultants will be in contact with you for assistance.
Kind regards,
Netstar team
Netstar's reply27 Sept 2023, 14:58
Official
Hi Semedi
Thank you for bringing this matter to our attention and we are sorry to hear about your experience. Kindly be advised that this matter has been escalated for assisted and one of our trained consultants will be in contact with you for assistance.
Kind regards,
Netstar team
Thank you for bringing this matter to our attention and we are sorry to hear about your experience. Kindly be advised that this matter has been escalated for assisted and one of our trained consultants will be in contact with you for assistance.
Kind regards,
Netstar team
Netstar's replyOfficial
28 Sept 2023, 12:07 Hi Semedi
We are pleased to let you know that your query has been resolved as our technician will be attending to you. Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you.
Regards,
Netstar
We are pleased to let you know that your query has been resolved as our technician will be attending to you. Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you.
Regards,
Netstar
Netstar's reply28 Sept 2023, 12:07
Official
Hi Semedi
We are pleased to let you know that your query has been resolved as our technician will be attending to you. Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you.
Regards,
Netstar
We are pleased to let you know that your query has been resolved as our technician will be attending to you. Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you.
Regards,
Netstar