CS
CECILIA S

1 reviews | Active since Sept 2010

09 Sept 2026, 10:07

Low and behold...Bad service

Very Disappointing service, first of all I requested a lower premium as life is hard and i could not afford it. Low and behold....no one responded to my mail. Then all of a sudden the premiums that went off is double and sometimes in the middle of the month. So i stopped paying and all of a sudden Netstar is making contact . I requested a cancelation of my contract...not one not two not 3 but four times. Now you come with cancelation fees and and and.....i will pay but when and where i can like you debit my account when and where you liked. When i look at the complains on hello peter there is a definite pattern in bad customer service.

The customer service is appalling. Clearly Netstar is in it for just the money not the customers.

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Replies (1)
Netstar
Netstar's reply09 Sept 2026, 10:12
Official
Good day Cecilia,

Thank you for highlighting this matter with us. 

We are sorry to hear that you have had this experience. 

Please note that this is not the type of service we aim to provide. 

Kindly note that we are looking into this matter and we will advise accordingly.

Kind regards,
Netstar