Lost track !!

On the 29th February2016, I was driving to Kuruman, Northern Cape, & asked my wife to phone the call centre to test my sleuth tracking device. She got through to the call centre, & they said they would call back in ten minutes time with the location of my vehicle. They did call back, only to tell her, they could not locate my vehicle as my tracking device was obsolete & I needed to upgrade it. This company should have known this & informed me, yet they failed to do so, but continued to take my money, for a service I was not receiving. I e-mailed Cairn Van Rooi on the 22nd March 2016 about this issue & asked him to forward the e-mail to senior management & the accounts department & to cancel my debit order with immediate effect. I am still waiting for a reply !! I also asked how long have I been paying for this non-service & that I expect to be reimbursed accordingly.