LOST IN THE SYSTEM!

Well I am gobstruck! Firstly when I look at the reviews, post my review on 07th July. I now have to add yet further! After installing my new unit yesterday under a new contract - and the technician told me I was good to go ... I went out last night, only to look at My Netstart App, to be told - No Location. So this morning at 09h05 I phoned through to Netstar - I was told that on their system my Installation was still in progress! She asked me to hold on whilst she went through to someone to find out what the issues was - after holding on for 15mins I had to end the call, she called back to say that they had gone through to the Mobi-Tech and would get back to me. It is now 11.17 I have heard nothing! This after when the Technician left yesterday - everything was in order and the battery charged. On My App it is showing 0v - so I ask, if I had been in an accident or hijacked last night - would Netstar have take responsibility for their lack of support. Right now I need to go out, but I can't because I am not secure on the road. Additionally my new panic disk / alarm, is not sending signals through to Netstar.
WHERE IS THEIR ACCOUNTABILITY - THEY ARE SO WORRIED ABOUT PROMOTING THEIR APP AND WHATSAPP DETAILS WHEN YOU CALL IN, THEN SIMPLY PROVIDING THE SERVICE THEY INTIMATE THEY OFFER!!!!

I am actually tied of the standard response " we are sorry for the inconvenince caused" , as I asked in the case of me being involved in a hijacking or accident last night would Netstar have taken ownership and covered all costs involved in both possible incidents. It is more than an inconvenience, it is anger and frustration as to how I am being dealt with ..... and expected to wait it out whilst you get further assistance! It's an insult to be treated this way .... and I do not accept that my contract is valid - as Netstar has not met their criteria of the contract!

The clock is ticking and I am still not able to go out, including on business calls. If this matter is not sorted by 4.30pm today, please book your technician to remove the unit and cancel the contract, which has not been met as per your terms and promises.

As soon as possible does not buy it for me! it's just a fob off ..... and there has been no logical explanation as to what the problem is and to whom will be attending to it. I have no idea which "deparment" is sorting it out. I NEED TO GO OUT - Deadline is 4.30pm otherwise unit is removed and contract cancelled.

I can't believe that within the week I am facing the total incompetence of Netstar! My location for today has sat on where I was first trip this morning....since then I have made a few trips as well as returning home over 20kms away. When I pressed my panic button this evening....and emergency called through, asked them where they had my location......right back as to where I was this morning.....his comment...oops we need to get a technician to look at your unit. Asked him what would have happened if my car was ****** or hijacked ...am told oh no they have helicopters going up ...what 20kms from where I actually was!
This is atrocious....my unit must be removed and I must be refunded for the 3 years I was charged a monthly fee since my last contract ended and I was not covered ...but Netstat still charged me...