Lost in service

I contacted Altech Netstar to test my device on Friday where the consultant said they will phone me back on Saturday. No call received. Later this week i phoned again for the test when a new consultant said that it would take 15 min to get the results. Nothing happened. So i phoned later on Wednesday where the consultant tested my device which worked but informed me that it is outdated. I agreed to an upgrade which was arranged for Friday. NOTHING HAPPENED! Wondering how effective Altech will be if my car actually gets ******. I will however compliment u on the excellent service and timing when u subtract debits from my account. No failure in taking my money. Well done.. i have changed insurance.. my cover is null and void until i receive my certificate. Get your act together!