Long-time customer left stranded after poor service

I have paid Netstar for years without any issues. Recently, they replaced my device, saying the existing one was old. On Saturday, 28 March, the technician fitted the new device — and from the moment he left, we started having problems with the car. Since owning this car, we never had a single issue until Netstar touched it.

My husband phoned Netstar this morning to ask for help. The consultant logged the query but for the wrong reason. Since then, it has been chaos: endless calls, no resolution, and deliberate refusal to correct the incorrectly logged query. We even spoke to the same consultant again, but he did not bother fixing the mistake.

It is unacceptable that after years of paying faithfully, Netstar’s service provider damages our car and leaves us struggling to get to work. Every time we phone, we are passed around without accountability. Netstar Service Provider broke the car — and now what?