TM
Tatenda M

1 reviews | Active since Jul 2022

12 Jul 2022, 23:33

Last week on Thursday 30/06/2022, my car got hijacked around 3am, I then called your customer service for help in tracking where my car was. To my surprise, I was registered in your system hence they could not track the car. I had to wait until 8am to c

#NETSTAR Last week on Thursday 30/06/2022, my car got hijacked around 3am, I then called your customer service for help in tracking where my car was. To my surprise, I was registered in your system hence they could not track the car. I had to wait until 8am to call a lady who assisted me when I app**** for a tracker. It was only then they sent a fitment certificate and it had a date of 30/06/2022. I strongly believe that you and your company have a case to answer. I need my car and I am not sure how you will go about it, but if there is no action taken you are leaving me with no choice but to involve my lawyer and make it a court case

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Replies (2)
Netstar
Netstar's reply13 Jul 2022, 07:21
Official
Good day Tatenda,

Thank you for your message and we note your concerns.

We will be in contact with you for assistance.

Kind regards,
Netstar
Netstar
Netstar's reply13 Jul 2022, 15:07
Official
Good day  Tatenda,

Kindly be advised we have escalated your complaint and feedback will be provided to you.

We trust the above finds you well and in order.

Kind regards,
Netstar