Lack of Service

Firstly, I was in an accident and no one called or even bothered to check on me.

Secondly I got a new vehicle and requested that my contract be moved to this new vehicle since I can't afford to pay the contract cancellation fee. The consultant I spoke to last week said that it would be fitted in on Tuesday (29-04-2025) and that a technician will contact me. It's 15:30 now and no one has contacted me. When I eventually called your customer service, the consulted told me that no appointment was made for today.

I would like to have my contract cancelled at no cost so I can move to a service that actually values me as a customer. I drive a high risk car and it has been driving for a week with no tracker and at this point it doesn't look like it will be fitted with a tracker any time soon.