Lack of service

I have been a loyal paying customer for over 2 years. Last year my car broke down and I had to remove the battery. No word from Altech that something is wrong. I phone them to ask if anything is wrong and they say it is perfectly fine. First they said maybe I have a faulty unit and due to their lack of scheduling I took it in myself and it was fine. I removed the battery again. Still no response.

Fast forward 3 months. I am still trying to cancel my contract, which I now have to pay in for cancelling early for a service I am not getting. They never phone you back as promised. Their service is useless. I can not even seem to get the cancellation through as they do not respond to emails. Nor come back to you after you phone them.

ABSOLUTE USELESS. My first ticket (query) has not yet been processed and it's going on month 3 now.