Lack of Effective Communication

I recently had an unfortunate experience with Netstar. The customer service was disappointing, and the lack of effective communication only worsened the situation.

There was little to no proactive communication about my complaint. While I understand that issues can arise, the company's failure to handle them transparently and empathetically reflects poorly on their commitment to customer satisfaction. Clear, timely, and respectful communication would have made a significant difference. Lesterine and Louisa were more than willing to process my cancellation, rather than having an open discussion about my complaint.

I would be hesitant to recommend their services to others.